Our commitment

Patch Systems, Inc. wants trypatch.com to be usable by everyone, including people who use screen readers, keyboard navigation, magnification, or other assistive technology. We treat accessibility as part of building the Site rather than something added afterwards.

The standard we work to

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. Those guidelines are the reference most widely used for making web content usable by people with disabilities, and are the standard referenced in U.S. accessibility practice.

Conformance is an ongoing effort rather than a fixed state. As we add pages and features, we test them and correct problems we find.

What we do

• Use semantic HTML so structure is available to assistive technology, not only visible on screen
• Provide text alternatives for images that carry meaning, and mark decorative images so they are skipped
• Maintain colour contrast that meets or exceeds the Level AA ratios for body text and interface elements
• Keep the Site fully usable by keyboard, with visible focus indicators
• Label form fields, and describe errors in text rather than by colour alone
• Respect the reduced-motion setting in your operating system
• Allow text to be resized without breaking the layout

Known limitations

Some parts of the Site are provided by third parties and are not fully under our control. These include embedded enquiry and enrollment forms, and the client portals we link to. We choose providers with accessibility in mind, but we cannot guarantee the conformance of software we do not build.

If a third-party element prevents you from completing something on the Site, contact us and we will help you complete it another way, including by phone.

Tell us about a barrier

If you encounter something on the Site you cannot use, we want to hear about it. Tell us the page, what you were trying to do, and the assistive technology or browser you were using, if you know it.

hello@trypatch.com
(214) 888-6847

We aim to respond within five business days. If a fix will take longer, we will tell you what we are doing and offer another way to get what you needed.

Getting help another way

Anything you can do on the Site can be done by phone or email instead. If a form is a barrier, call us and we will take the information directly.

Contact

Patch Systems, Inc.
1321 Upland Dr., Ste 21288
Houston, TX 77043
hello@trypatch.com